Have you ever paid for a service, only to get a nagging feeling that the provider was doing something wrong? You might have held your tongue since this wasn’t your area of expertise, and it’s less of a hassle to defer to the experts.
But no one does everything perfectly every time, even the professionals. You have the right to speak up if you think something hasn’t been done correctly.
Here, we’ll go over some best practices that every carpet cleaner in South Jersey should follow.
As you book your appointment and let the team do their job, follow this checklist. By making sure they don’t forget anything, you save time and money from potential carpet damages and having to hire someone else to fix their mistakes.
Carpet cleaning best practices: 3 questions to ask your carpet cleaners
1. What’s included in the service?
The best services are all-inclusive, meaning they shouldn’t nickel-and-dime you for every little thing. A typical carpet cleaning package will include moving any furniture, vacuuming, preconditioning, and deodorizing in its cost.
When you call for a quote, note if they offer to visit your property for a thorough inspection or just provide a “one-and-done” price. Because every home or office has different needs, giving an estimate over the phone without any additional information may be an indication of subpar work or a long list of added expenses later on.
At the very least, your cleaning professionals should provide clear, straightforward pricing and how that number may change on the day of your appointment.
2. Are the technicians professional and knowledgeable?
Your carpet is one of the most expensive aspects of your home or office, and you deserve to work with someone who has a full understanding of the job at hand. Your carpet cleaning technicians should look like they know what they’re doing, and they should convey that expertise to you as well.
Before the day of your appointment, they should contact you with a list of their needs — things like water and power sources for their equipment, a clear path to the entrance of your home, how to prepare your family and pets for the cleaning, and so on.
Your carpet cleaners should also treat you with respect at every step of the process.
- Do they listen to your concerns and provide information on what they’re doing?
- Do they provide references when asked?
- Do they arrive at the specified time?
- Are they wearing their uniform?
- Do they take care not to damage your walls and furniture?
The best technicians don’t just show up to get the job done; they ease your mind and make you feel taken care of as well.
3. What kind of equipment are they using?
Inquire about their equipment and if they’re using the latest in carpet cleaning technology. A company that invests in top-of-the-line equipment will clean your carpets quicker, while also protecting the integrity of your carpets and rugs for years to come.
On the day of your appointment, check to see if they’re using truck-mounted equipment or portable ones.
Ideally they should be truck-mounted, because these types release unwanted dirt and dust outside of your home rather than in it. Handheld versions offer less in suctioning power as well — weaker suction doesn’t pull as much water out from the carpet, and forces you to wait longer for your carpet to dry.
Your carpet cleaners in South Jersey
If you don’t have the time for carpet cleaners that don’t do everything right the first time, give us a call.
Springtime Sparkle Cleaning is a residential and commercial cleaning business based in Vineland, New Jersey. Our most popular services include carpet cleaning, window washing, and external pressure washing.
Call us at (609) 424-2056 or fill out this form on our website to inquire about our services or request a quote.